Twyla Roundel

Don't build chatbots.
Design conversations.

Meet Twyla Canvas, the world's first conversation design platform.

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Twyla chatbots can rapidly transform your customer service

Increased Revenue

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Improve sales with guided ‘clienteling’ bots

Lower Support Costs

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Reduce support calls and tickets by up to 90%

Faster Deployment

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Rapid bot training using the Twyla Hybrid Brain

The Hybrid Brain

Our hybrid AI technology means that your TwylaBot can enjoy all the scalability benefits of machine learning with the added control of rule-based algorithms.

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Machine Learning

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Rule-based

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Enterprise Integrations

The world’s first conversational layer for enterprise data.  TwylaBots are trained to integrate with the data in your enterprise systems, like ERP, CRM and eCommerce, as well as support, helpdesk and live chat systems.

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Serving the channels your customers love

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Conversational Intelligence

Twyla’s natural language technology can work with both structured data (like historical support conversation logs) and unstructured data (like knowledge bases and FAQ content) to generate Conversational Intelligence that powers your TwylaBot.

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Historical Data

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FAQ & Knowledge Base

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Powerful Analytics

Track KPIs and measure ROI using our powerful analytics dashboards.  Twyla offers the ability to track both high-level quantitative metrics, like how many chats the bot is having and how many are being escalated to human agents.

Help us to change the way people communicate

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©Twyla GmbH 2018 - Conversational Technology
Engineered with love in Berlin