Improve sales with guided ‘clienteling’ bots
Reduce support calls and tickets by up to 90%
Rapid bot training using the Twyla Hybrid Brain
Our hybrid AI technology means that your TwylaBot can enjoy all the scalability benefits of machine learning with the added control of rule-based algorithms.
The world’s first conversational layer for enterprise data. TwylaBots are trained to integrate with the data in your enterprise systems, like ERP, CRM and eCommerce, as well as support, helpdesk and live chat systems.
Twyla’s natural language technology can work with both structured data (like historical support conversation logs) and unstructured data (like knowledge bases and FAQ content) to generate Conversational Intelligence that powers your TwylaBot.
Track KPIs and measure ROI using our powerful analytics dashboards. Twyla offers the ability to track both high-level quantitative metrics, like how many chats the bot is having and how many are being escalated to human agents.