Twyla Canvas Privacy Policy

Data controller in case of Twyla Canvas website is Twyla GmbH, Winterfeldtstraße 21,10781 Berlin, Germany ("Twyla"), with its data protection officer Arun BABU NEELICATTU (privacy@twylahelps.com).

Twyla will store your email address, (your "Personal Data") only for as long as it is required plus, where applicable, statutory data retention periods to provide you with access to Twyla and provide support services to you. Any provision of Personal Data is entirely voluntarily for you. However, without this information it will not be possible for Twyla to provide the said services in connection with Twyla Service to you.

You can request from Twyla at any time information about which Personal Data Twyla processes about you and the correction or deletion of such Personal Data. Please note, however, that Twyla can or will delete your Personal Data only if there is no statutory obligation or prevailing right of Twyla to retain it. Kindly note further that if you request that Twyla deletes your Personal Data, you will not be able to continue to use any Twyla service that requires Twyla’s use of your Personal Data.

If Twyla uses your Personal Data based on your consent or to perform a contract with you, you may further request from Twyla a copy of the Personal Data that you have provided to Twyla. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. Twyla will carefully consider your request and discuss with you how it can best fulfill it.

Furthermore, you can request from Twyla that Twyla restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data Twyla has about you is incorrect, (but only for as long as Twyla requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for Twyla processing your Personal Data and you demand that Twyla restricts your Personal Data from further processing, or (iii) Twyla no longer requires your Personal Data but you claim that you require Twyla to retain such data in order to claim or exercise legal rights or to defend against third party claims, or (iv) in case you object to the processing of your Personal Data by Twyla for as long as it is required to review as to whether Twyla has a prevailing interest or legal obligation in processing your Personal Data. Please direct any such request to privacy@twylahelps.com.

If you take the view that Twyla is not processing Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country where you live or with the data protection authority of the country or state where Twyla has its registered seat.

This website and cloud service is not directed to users of an age of below 16 years. If you are younger than 16, you may not register with and use this website and cloud service.

Twyla may transfer your Personal Data within Twyla’s group of undertakings to the extent necessary for internal administrative purposes. If required, Twyla will use your Personal Data for the purposes of preventing or prosecuting criminal activities such as fraud.

Twyla may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, Twyla may use such Personal Data to improve its products and services.

Twyla may anonymise Personal Data provided under this Privacy Statement to create anonymised data sets, which will then be used to improve its and its affiliates’ products and services.

Kindly note that any such use of your Personal Data for the purposes set out above is based on Twyla’s legitimate interest to properly conduct its business and thereby fulfill its business purposes, in particular to foster the sale and turnover of its undertakings, to conduct its business in a specialised, synergetic, and thereby sophisticated economical manner and to prevent damage from its financial position, the result of its operation and cash flow due to criminal activities. You can at any time object against Twyla’s use of your Personal Data for this purpose by sending an email privacy@twylahelps.com. In this case, Twyla will carefully review any such objection and cease further use of the relevant information, unless Twyla can claim compelling legitimate grounds for the use of the information, which override your interest in objecting or if Twyla requires the information for the establishment, exercise or defense of legal claims."

Twyla and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, Twyla is required to take measures to prevent entities, organisations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through Twyla’s websites or other delivery channels controlled by Twyla.

This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to Twyla’s services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.

Twyla requires your Personal Data to inform you about Twyla’s latest products, service offers and events. Any such use of information is based on the consent you grant hereunder.

Twyla may transfer your personal data to other affiliated companies within the Twyla’s group of undertakings for the purpose to inform you about Twyla’s latest products, service offers and events in the same way as Twyla may hereunder. Any such use of information is based on the consent you grant hereunder.

You may withdraw your consent for Twyla to process your Personal Data as stated herein at any time. Once you assert this right, Twyla will not process your Personal Data any longer unless legally required to do so. However, any withdrawal has no effect on past processing by Twyla up to the point in time of your withdrawal. Please direct any such request to privacy@twylahelps.com.

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